Refund policy

At Zopplio, customer satisfaction is our top priority. We strive to deliver high-quality products and a smooth shopping experience. If something doesn’t go as expected, we’re here to help.

Returns

We offer a hassle-free return policy on eligible products within 5 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned with original packaging, tags, and accessories.
• Proof of purchase/order confirmation is required.

Non-Returnable Items

Certain items are not eligible for returns, including:

• Personal care products
• Innerwear and hygiene-related items
• Customized or personalized products
• Items damaged due to misuse

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number
• Product images/videos
• Issue description

Our team will review the request and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.
• COD orders may be refunded via bank transfer or UPI.

Order Cancellation

Orders can only be cancelled before dispatch. Once shipped, cancellations may not be possible.

Contact Us

For any return or refund assistance, contact our support team:
Email: support@zopplio.shop